Privacy Policy

This Privacy Policy describes how ProSpeak English collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you visit our website or use our services, we may collect certain information about you. We believe in transparency about our practices and want you to understand how we use your data to provide and improve our business English communication training services.

Information We Collect

We collect different types of information depending on how you interact with our services. When you register for our training programs, we collect your name, email address, phone number, and professional background. This information helps us personalize your learning experience and provide relevant business English communication skills training.

We also collect usage data when you browse our website or access our learning materials. This includes information about which pages you visit, how long you stay on each page, and which features you use. Additionally, we collect information through cookies and similar technologies to enhance your browsing experience and understand how visitors use our platform.

• Personal details: name, email, phone, job title, organization
• Learning data: course progress, assessment results, communication preferences
• Technical data: IP address, browser type, device information, pages visited
• Cookies: preferences, session information, analytics data

How We Use Your Information

We use your information to deliver and improve our business English communication training services. Your personal details help us create tailored learning programs that address your specific professional communication needs and workplace English requirements. We analyze your progress and learning patterns to recommend appropriate courses and resources.

We also use your data to communicate with you about your training, send updates about new courses, and provide customer support. Your information helps us understand how our platform is used, identify areas for improvement, and develop new features. We may use aggregated and anonymized data for analytics and research purposes, which do not identify you personally.

Your Rights and Choices

You have the right to access, correct, and delete your personal information. If you would like to review, update, or remove your data, you can contact us at any time. You also have the right to opt out of receiving marketing communications from us. Simply let us know your preferences, and we will respect your choices.

You may request a copy of the personal information we hold about you in a structured, commonly used format. We will provide this information within thirty days of your request. You also have the right to lodge a complaint with relevant data protection authorities if you believe we have not handled your information appropriately.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website and collect information about how you use our services. Cookies are small files stored on your device that help us remember your preferences, maintain your session, and track your activity. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

We employ analytics cookies to understand visitor behavior and improve our platform. These cookies help us see which pages are most popular, how long visitors spend on our site, and what content is most engaging. You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Our systems use encryption, secure servers, and regular security audits to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our team members have access to your information only on a need-to-know basis and are bound by confidentiality obligations. We regularly review our security practices and update them to address emerging threats. If we discover a security breach, we will notify you promptly and take appropriate action to mitigate any potential harm.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in delivering our services, such as payment processors, email providers, and hosting companies. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose your information when required by law, such as in response to legal requests or government orders. If we merge with another organization or our assets are acquired, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. The retention period depends on the type of information and the purpose for which we use it. For example, we maintain your course enrollment data and learning progress throughout your training period and for a reasonable time afterward for record-keeping and support purposes.

If you request deletion of your account, we will remove your personal information from our active systems, though we may retain anonymized or aggregated data for analytical purposes. Some information may be retained longer if required by law or for legitimate business reasons, such as resolving disputes or enforcing agreements.

International Data Transfers

Our services are provided from Malaysia, and your information may be processed and stored in Malaysia or other countries where we operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.